dilemma

mostly thinking out loud here so feel free to ignore this post entirely. scenario: custom bike part breaks, builder offers repair/replace/refund. i chose a replacement. i waited some months for the original build after being told build time would be 2-3 weeks. the wait on the replacement has now been pushing a few months after promises of a quick turnaround. i don't mind waiting longer than expected for a custom part but when a few weeks becomes a few months it gets a little ridiculous. and the explanations provided actually showed said bike part moving backward in the building process making it difficult to believe i was being told the truth. in the meantime a friend with another product from the same builder has huge issues with his product cracking and getting a suitable replacement product. he is put off over and over and when the replacement arrives its just plain wrong. he battles for well over a year before demanding a refund. its been quite some time and he still only has half of his refund and is still waiting for a fairly large amount of money to be returned. ignoring my issue and this other guys, the builder makes a ridiculously awesome product. the part i am waiting on is damn near the best/lightest you can buy and really no one else is making anything else comparable. morally (for lack of a better word) i have no desire to ride this guys product. i want to feel for him, want to be sympathetic but when it APPEARS to be a string of lies and putting people off and poor business practices it gets difficult to continue to give him the benefit of the doubt. i have chosen to receive a replacement and i will stick with that, but i know that if i receive it and immediately put it on ebay i could get ahold of a pretty good chunk of money that would pay for a substantial amount of new parts/gear (transiowa/arrowhead kind of parts/gear). but, again, this individual part is virtually without substitute. given this guys business practices i don't know how long he'll be in business and not sure i'm really that moral of a person to not ride his product on principle and so to give up this product and risk regretting it later is difficult as well. hhmmmm....